Terms and Conditions For Virtual Consultations

  • Virtual consultations have limitations and do not replace in-practice doctor consultations.
  • Patient safety is a priority and the doctor may request more clinical data through a physical examination.
  • Virtual consultations are not suitable for all health conditions.
  • Most medical schemes pay for virtual consultations. A claim will be submitted to the majority of medical schemes for the virtual consultation. Coverage cannot be guaranteed, and the patient would remain responsible for the account.
  • Payment for virtual consultations remains the responsibility of the patient.
  • Patient notes that he/she should clarify uncertainties with the doctor during the consultation.
  • Patient understands and consents to continue with the virtual consultation.
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