Terms and Conditions

By using the website, you agree to be bound by the Website Terms and Conditions. All terms and conditions are material. Please review them carefully before proceeding. The Website Terms and Conditions apply to the website and all services offered on or through the website.


The contents of this website (including without limitation all articles, statements, text, images, logos and design) are ©2019-2021 Intercare. All rights reserved.

  1. Definitions

    1. "Personal information" has the meaning assigned to it in POPIA, and "information" has a similar meaning unless the context requires otherwise, and includes any information that identifies or relates specifically to you, such as your name and surname, contact details and information you supply when you book an appointment through the website.

    2. "POPIA" means the Protection of Personal Information Act (Act 4 of 2013) ("POPIA") and any Regulations issued in terms thereof.

    3. "Intercare" means the Intercare Group of Companies.

    4. "Traffic data" means any data processed for the purpose of conveyance of a communication on an electronic communications network in respect of that communication and includes data relating to the routing, duration or time of a communication.

    5. "Web browser" means an application used to access and view this website such as Internet Explorer, Google Chrome and Safari.

    6. "Website" means the internet websites with the addresses https://www.intercare.co.za/ and https://healthhub.intercare.co.za/, and any website with a URL that is validly registered to Intercare.

    7. "You" / "your" means the user of the website and the services offered by Intercare on or through the website.

  2. Purpose of the Website

    The main purpose of the website is to provide relevant information about Intercare to patients and the public and to offer an online booking facility for patients.

  3. Conditions of Access and Use

    1. To avoid any confusion, you agree that the Website Terms and Conditions apply to your use of the website, any third-party website licensed to Intercare and any information accessed via the website.

    2. If you are registered on the website, you must keep your access details (username and password) confidential and not allow other people to use them. You accept full responsibility for all activities that occur under your access details and accept responsibility for sharing your username and password with any third party. Any use of your access details shall be regarded as if you were the person using such information.

    3. Any materials from the website are for personal use only. Any material copied must remain intact and all copies must include the following notice in a clearly visible position: 'Copyright © 2019-2021 Intercare. All rights reserved.' These materials are for personal use only. Any copying or redistribution for commercial purposes or for compensation of any kind requires prior written permission from Intercare. You may send a request to [email protected].

    4. By using the website, you guarantee that you will not allow third parties, on your behalf, to:

      1. make and distribute copies of the website;

      2. attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the website; or

      3. create derivative works of the website of any kind whatsoever.

    5. You acknowledge that the terms of the agreement with your Internet provider will continue to apply when using the website. As a result, you may be charged by the Internet provider for access to network connection services for the duration of the connection, while accessing the website or any such third-party charges as may arise. You accept responsibility for any such charges that arise.

    6. If you are not the payer of the device being used to access the website, you will be assumed to have received permission from the payer for accessing and using the website.

  4. Data Protection

    1. The website may contain confidential information, which is the property of Intercare and/or its data subjects and/or its business partners. Unauthorised disclosure and/or use of this information may incur civil or criminal liability.

    2. Any of your personal information, which you supply to Intercare when using the website, will be used by Intercare in accordance with its Privacy Policy and subject to legislation.

    3. You guarantee that all information provided by you on or via the website is true, accurate, current and correct and you undertake to update the information as and when required.

    4. All information that you provide to Intercare may be stored electronically and with third-party service providers of Intercare, which parties are bound by strict levels of confidentiality. These electronic records shall be proof of the information unless you can prove otherwise.

    5. Intercare takes all reasonable steps to protect your personal information and maintain confidentiality, including by making use of encryption technology. However, Intercare cannot guarantee the security or integrity of any information you transmit to it online and you agree that you do so at your own risk.

  5. Intellectual Property

    1. All trademarks, copyright, database and other intellectual property rights of any nature on the website, together with the underlying software code, as well as any content made available on the website (e.g., text, graphics, logos, images, etc.), are owned either directly by Intercare or by Intercare's licensors unless expressly stated otherwise.

    2. You do not obtain any trademark, copyright, database or any other intellectual property right of any nature or licence by using the website.

    3. You are not granted any license or right to use any trademark without Intercare's prior written permission and/or that of any relevant third party.

  6. Website Analytics

    1. You may visit the website without providing any personal information. The website servers will in such instances collect the IP address used by the data subject to access the website, but not the e-mail address or any other personal identifiable information. The information on IP addresses is aggregated to measure the number of visits, the average time spent on the website, pages viewed, etc. Intercare analyses non-identifiable traffic data to improve its services, via a third-party programme, Google Analytics.

    2. Intercare may collect, hold and use statistical information about website visits to help it improve the website. Such information includes –

      1. your IP address;

      2. the search terms you used;

      3. the pages accessed on the website;

      4. the links visitors clicked on;

      5. the date and time you visited the website;

      6. the referring website (if any) on which you clicked through to our website; and

      7. the type of web browser you used.

    3. The traffic data is aggregated and is not personally identifiable. Our website analysis will respect any "does not track" setting you may have set on your web browser.

  7. Cookies

    1. Intercare uses industry-wide technologies such as 'cookies' to collect information about the use of the website, your preferences and past browsing history. 'Cookies' refer to information that is sent from the website to your hard drive, where it is saved. This will allow the Practice to improve its services and your experience when you use the website again.

    2. The 'cookies' do not collect any personal information about you.

    3. Users will be able to agree to 'cookies' in use when they visit the website for the first time or if the 'cookies' used are changed.

    4. If marketing 'cookies' are used, users will be offered the option to accept or decline the use of such 'cookies'.

    5. The information obtained will be shared with persons or entities to the extent necessary for them to administer and improve the website on our behalf.

  8. Breach

    If you breach the Website Terms and Conditions, Intercare shall have the right to claim damages of whatsoever nature from you, including special, incidental, consequential or indirect damages. In addition, Intercare shall have the right to claim loss of profits and loss of business and to recover all legal costs on a scale as between attorney and own client from you.

  9. Disclaimers and Limitation of Liability

    1. Intercare tries to ensure that the most sophisticated technology protects the information on the website. However, Intercare cannot be held responsible for any consequences that may result from the unlawful breach of copyright or unlawful dissemination of information by third parties copying information off the website. If you suspect a breach or where a breach may have taken place and this comes to your knowledge, please contact Intercare ([email protected]) as soon as possible so that the problem can be addressed.

    2. The website and all information, content, tools and materials are provided by Intercare "as is" and on an "as available" basis without warranty of any kind.

    3. Intercare does not guarantee the operation of the website or the information content, tools or materials on the website.

    4. While Intercare makes every effort to ensure that the content and information on the website is complete, accurate and up-to-date, it makes no guarantee about the suitability of the products and services and provide no representation or warranty, express or implied, regarding the accuracy, correctness and completeness of information contained on the website.

    5. Intercare does not guarantee that the website and/or information, content, tools or materials included on the website, Intercare's servers / systems or any electronic communications sent by it are free from viruses or other harmful components.

    6. The views and opinions expressed on this website, links or attachments hereto do not necessarily reflect the views and/or opinions of Intercare. Regardless of the vast professional knowledge and scientific expertise in the medical and dental field that Intercare possesses, it cannot inspect all information to determine the truthfulness, accuracy, reliability, completeness or relevance thereof.

    7. Although Intercare is fully committed to providing you with the best possible service, it shall not be responsible for:

      1. any interrupted, delayed or failed transmission, storage or delivery of information due to a power failure, equipment or software malfunction, natural disasters, fire, labour unrest, epidemics, pandemics, or any other cause beyond the reasonable control of Intercare, or

      2. any inaccurate, incomplete or inadequate information supplied by you and/or obtainable from the website.

    8. The website and all of its component elements, including text, graphics, images, hyperlinks and other materials supplied by third parties, are for general educational purposes only and do not take the place of professional medical or dental advice. To the extent that clinical information may be provided on the website, it is based on best practice and/or current recommendations and guidelines, which may change from time to time. The information provided does not replace the advice of a registered healthcare practitioner. You should not discontinue any treatment you may be receiving on the basis of information reflected on this website without first consulting your healthcare practitioner and you should seek professional advice should any symptoms you may be experiencing persist.

    9. You agree to use the website at your own risk.

    10. Intercare, its directors, employees, service providers and website contributors shall not be liable to you or any other person or entity for, and you agree to indemnify them against, any claim or damages of any kind, including for direct, indirect, special, incidental, punitive and/or consequential damages, as well as loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, delict (including negligence), or otherwise, arising from any of the events described in this clause 9, including but not limited -

      1. your use of the website or any information, content, tools or materials included on or otherwise made available to you through the website;

      2. any damage or alteration to your equipment, such as computer equipment, handheld devices or mobile telephones;

      3. any decision taken or acted upon as a result of reliance on the information or philosophies contained or expressed on the website;

      4. your actions or omissions that result in a breach of the Website Terms and Conditions; and/or

      5. accessing any links to other websites from this website. You also acknowledge that Intercare cannot control the content of or the products and services offered on those websites.

  10. Jurisdiction

    The laws of the Republic of South Africa shall govern these Website Terms and Conditions.

  11. Amendments to the Website Terms and Conditions

    Intercare may in its sole discretion amend the Website Terms and Conditions from time to time without prior notice. The latest Terms and Conditions available on the website shall at all times take precedence over any other version of these Terms. It is your responsibility to make sure you are satisfied with any changes before continuing to use the website.

  12. Further Information

    If you have questions about these Website Terms and Conditions, please send an email to [email protected].