Intercare Fourways

In-practice Terms of Service

Dear Patient,

Intercare strives to put our patients first in all we do. We want to assure you that Intercare implemented several measures to ensure the safety of our patients, staff and doctors. These measures are all aimed at lowering the risk of infection for all.

Now is the time to take good care of yourself and your family’s healthcare needs. We welcome you for all general medical services including annual check-ups, chronic illness management, pathology, physiotherapy, radiology and COVID-19 care and treatment. 

Poorly controlled chronic conditions such as asthma, hypertension and diabetes contribute to a much higher risk of severe COVID-19 disease and even death from the infection. It is thus critical to ensure your chronic conditions are well controlled and not neglected.

For your additional protection, a nominal fee may apply should special Personal Protective Equipment (PPE) be required for specific consultations. Kindly note that currently, most medical schemes do not cover this fee and patients will be liable for payment.

We appreciate your understanding and valued support as we all do our part to stay safe.

Virtual Consultations Terms of Service

Dear Patient

Intercare strives to put our patients first in all we do. We recognise that you choose your doctor carefully and should not sacrifice personalised care for immediate attention.

Virtual care does not replace face-to-face health care consultations but offers an alternative for those with pressing medical needs.  It is also a suitable alternative during the COVID-19 period of social distancing to lessen the risk for our patients.

Kindly note:

- Virtual consultations have limitations and do not replace in-practice doctor consultations.

- Patient safety is a priority and the doctor may request more clinical data through a physical examination.

- Virtual consultations are not suitable for all health conditions.

- Most medical schemes pay for virtual consultations but check with your medical scheme     beforehand.

- Payment for virtual consultations remains the responsibility of the patient.

- Patient notes that he/she should clarify uncertainties with the doctor during the consultation.

- Patient understands and consents to continue with the virtual consultation.