Intercare COVID-19 Helpline
(Open weekdays 08:00-16:00)
Globally, the COVID-19 pandemic is impacting society on many levels. Intercare, however, remains the provider of choice offering quality medical and dental care, especially during the current challenging circumstances.
Intercare continually ensures that evidence-based and up-to-date protocols, as prescribed by the National Institute for Communicable Diseases (NICD), the World Health Organisation (WHO), are in place in the facilities. Furthermore, COVID-19 screening processes have been implemented, sanitising equipment provided and the appropriate personal protective equipment (PPE) supplied to all the facilities for the protection of patients, team members and healthcare professionals.
Each South African has a responsibility to do their part in not giving this virus a foothold in our communities.
In terms of the declaration of a National State of Disaster persons who have been:
a. clinically or by laboratory-confirmed as having COVID-19;
b. suspected of having contracted COVID-19; or
c. in contact with a person who is a carrier of COVID-19
must disclose this information to the reception staff, call centre team members and healthcare professionals. This will ensure appropriate screening processes for your own safety and those around you. All patients suspected of COVID-19 infection/possible infection will be consulted either face-to-face, telephonic or virtual.
General medical services, including chronic disease management; minor infections (e.g. bladder, sinus); minor sprains, burns or rashes; stitches, pathology and radiology will be performed. Non-essential medical services such as wellness screenings, will not be available.
Following consultation with Intercare’s Clinical Advisory Committee, as well as recommendations made by the South African Dental Association (SADA), only emergency or urgent dental care will now be performed. All other dental procedures and services will be scheduled for a later stage. A dental evaluation will be performed to determine whether emergency or urgent dental care is required, although evaluation of the clinical emergency remains at the discretion of the treating healthcare professional.
Dental emergencies - Potentially life-threatening which require immediate treatment.
- Uncontrolled dental bleeding
- Soft tissue bacterial infection & swelling
- Trauma involving facial bones, potentially compromising a patient’s airways
Urgent dental care - Management of severe pain and/or risk of infection
- Abscess or localised bacterial infection
- Biopsy of abnormal tissue
- Crown/bridge cementation if temporary restoration is broken or causing gingival irritation
- Dental treatment required before critical medical procedures
- Extensive dental caries resulting in severe pain
- Severe dental pain resulting from inflammation
- Sniping/adjustment of orthodontic wire piercing/ulcerating the oral mucosa
- Surgical post-operative socket dressing changes
- Suture removal
- Tooth fracture resulting in severe pain
Thank you for assisting us in curbing the spread of the virus.
Please note that online bookings are available for medical or dental care.