Consult a doctor online now
See a trusted GP online from the comfort of your home for common day-to-day health needs such as renewing contraceptive scripts, colds and flu, stomach bugs, bladder infections, minor rashes, and pinkeye. For your convenience, the doctor is available after hours and on weekends.
Sign Up & Consult
Meet our on-demand online healthcare team
Meet our experienced healthcare professionals dedicated to making you feel better.
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Dr Thimira Moodley
General medical practitioner
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Dr Buyisiwe Mhlaba
General Medical Practitioner
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Dr Melanie Kruger
General medical practitioner
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Dr Evert Jansen Van Rensburg
General medical practitioner
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Dr Vivienne Behrens
General medical practitioner
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Dr Danelle Louwrens
General medical practitioner
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Dr Karla Talbot
General medical practitioner
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Dr Eljoh Lombard
General medical practitioner
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Dr Hanzelle Muller
General medical practitioner
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Dr Camelia Bender
General medical practitioner
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Dr Modise Maphutha
General Medical Practitioner
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Dr Yana Cronje
General medical practitioner
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Dr Steph Coetzee
General medical practitioner
Testimonials
This was my first time using this technology, and I'm very impressed with what I saw and experienced. Thank you once again. You guys really know your stuff.
I had a great experience with your service. The process was smooth, and the team was professional and helpful. Keep up the excellent work!
I was very happy with the service from the customer service to the Doctor; it was very professional.
Our pricing
On-Demand Online GP Consultation
R375 per consultation
Chat with an experienced healthcare professional via text or video.
- Get expert medical advice, diagnosis, and treatment.
- Prescriptions and sick notes are provided where deemed appropriate.
Can I get a repeat prescription?
Repeat contraceptive prescriptions may be provided. Generally, repeat prescriptions for chronic medications are not offered via online consultations when the professional is not your regular treating provider. Short tie-over scripts may be provided until patients can seek care at their regular doctor, subject to the discretion of the online professional.
When is an On-Demand Online Consultation not suitable?
On-demand online consultations are not suitable in the following cases, and care should be sought in-person:
- Patients located outside of South Africa.
- For emergencies or potentially severe injuries or symptoms.
- Persistent or recurring issues despite treatment.
- Very young (<2 years), elderly (>65 years), and pregnant patients.
- Moderate to severe injuries (e.g., vehicle accidents, suspected fractures, stab wounds, or large cuts).
- Difficulty breathing, chest pain, coughing up blood.
- Blood in stool or urine.
- Neurological symptoms (e.g., numbness, paralysis, difficulty speaking, visual disturbances).
- Patients with multiple chronic conditions or significant health issues.
- Patients requiring scripts for psychiatric medication, sleeping pills, or high-schedule pain medication.
- If a prior consultation for the problem has not led to improvement.
- If you prefer to see a specific doctor.
People Also Ask
- Have key information about your health and medication should the health professional require it.
- Choose a quiet room with adequate lighting.
- Ensure your device is charged, has data, and has stable internet connection.
Our online doctors are available 7 days a week all year, except for Christmas Day and New Year’s Day.
- Weekdays: 07:00 – 19:00
- Saturdays: 08:00 – 15:00
- Sundays & Public Holidays: 09:00 – 13:00
- You will complete a set of upfront questions to assist the health professional in understanding your needs and medical history.
- A qualified, experienced professional will then connect with you for a text-based or video interaction.
- The professional will provide assistance as appropriate based on their assessment, which may include a prescription, sick note, and/or referral letter.
- The consultation fee does not include the costs of any prescribed medication or tests.
This feature is coming soon. Currently, the patient remains responsible for the account.
A computer, tablet, or smartphone with a camera, microphone, and internet connection.
Typically, between 10 and 15 minutes.
If you don’t have access to your regular doctor, conditions which can generally be treated via online consultation include colds and flu, stomach bugs, bladder infections, headaches, minor allergies, eye infections such as pink eye, and mild skin and nail problems.
Safety remains our top priority. The healthcare professional will advise if an in-person visit is more appropriate for your specific situation and will refer you to your regular doctor for further care.
- If your chat is open, request assistance via Intercare Customer Support.
- If your chat is closed, use the link received via SMS or email to access the digital clinic and request support.
- Navigate to ‘Services’ under ‘Digital Clinic’ in the menu.
- Select ‘Customer Support’ and type your message.
Alternatively, contact Intercare Customer Support:
- Email: [email protected]
- Phone 086 999 0669
- As you initiate the consultation, you will receive an SMS and email link
- If disconnected, use this link to reconnect.
- Resume your consultation by messaging the healthcare professional.
- The healthcare professional will only charge if they can sufficiently conclude the consultation.
No. The next available healthcare professional will assist you. However, they can access the record of any previous online consultation you may have had via the on-demand service to provide more informed care.
All shared data is protected. Your information is accessible only to you and your provider team. Our healthcare professionals follow strict ethical guidelines and patient confidentiality protocols, and our online consultation platform is ISO 27001 certified for information security, and compliant to stringent international privacy regulations such as the GDPR
Interested in online health services for business?
With over 23 years of experience, Intercare offers a comprehensive online healthcare solution that integrates seamlessly with its physical network, consisting of medical and dental centres, nurse-based clinics, hospitals, and skilled healthcare professionals.
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